Refund policy

Welcome to bruXane's peace-of-mind shopping experience. Our dedication to customer satisfaction is reflected in our refund policy, which adheres to the Australian Consumer Law.

30-Day Return Period You have 30 days post-receipt to initiate a return if the need arises. However, due to the personal nature of our dental devices, a return is contingent on the item being unused, unworn, and in its pristine original packaging. To process your return, we require a detailed reason and reserve the right to assess and potentially deny claims if the product has been utilized. Please ensure you retain your proof of purchase for the transaction.

Initiating a Return To initiate a return, please reach out to us at info@bruxane.com.au. Upon acceptance, you will receive a return shipping label and detailed instructions. Returns sent without prior approval will not be accepted.

Damages and Issues Upon receiving your order, promptly inspect the items. If there's any defect, damage, or if an incorrect item was sent, contact us immediately with photographic evidence. We will review your claim thoroughly to provide an appropriate solution.

Non-Returnable Items Customized products designed for your specific needs are not eligible for return. For any inquiries or unique concerns, we're here to assist.

Exchanges Given our specialized product range, we encourage customers to choose carefully as exchanges are not standard practice due to the personalized nature of our items.

Australian Consumer Rights For orders within Australia, our policy aligns with ACL's guidelines. You are entitled to a refund or replacement for major failures and compensation for other reasonably foreseeable losses or damages.

Refunds Following the receipt and inspection of the returned item, we will inform you of the approval or rejection of your refund. If approved, expect the refund to reflect in your original payment method within 10 business days. Should there be a delay beyond 15 business days post-approval, please reach out to us at info@bruxane.com.au.

Remember, our refund policy aims to uphold the highest standards of customer service while adhering to consumer protection laws, fostering transparency, and maintaining your trust.”